Privacy Policy

Privacy Policy

At JetFlare Crusher Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Credit card and payment information
• Reservation and stay preferences
• Government-issued identification for registration
• Special requests and accommodation needs
• Loyalty program information

Automatically Collected Information

When you use our services or visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location information (with your consent)
• Security camera footage in public areas

How We Use Your Information

We use the information we collect for the following purposes:

• Process reservations and provide hotel services
• Communicate with you about your stay
• Process payments and prevent fraud
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Ensure the safety and security of our guests and property

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of our guests, employees, or others
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular monitoring for unauthorized access

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain guest information for:

• Reservation and billing records: 7 years
• Marketing preferences: Until you opt-out or request deletion
• Security footage: 30-90 days unless required for investigation
• Website analytics: 2 years

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of how we process your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.